Help
Support
A real person reads every message. Here is the fastest way to reach one — and what to tell them so the first reply is the useful one.
Five lines that save a round trip
Most slow replies are slow because the first message did not say enough to act on. These are the details we would otherwise have to ask for.
- The email address on your RentBear account — it is how we find your alerts.
- The city and budget you are searching in, if the question is about matches.
- What you expected to happen, and what happened instead.
- A screenshot, if something looked wrong on screen.
- Your device and browser, or the phone model, for anything app-related.
Ready when you are.
The contact form carries all of this in one message, and you get a copy by email.
Where each one goes
Billing and cancellation Cancel in one click from your account settings — no fee, and access runs to the end of the period. Refund and cancellation policy
Your data Access, correction and deletion requests are handled by the team at the address above. Privacy policy
Deleting your account Do it yourself in the app or in a browser. You have 14 days to change your mind. How to delete your account
Something is broken Pick the bug topic on the contact form. The detail below is what lets us reproduce it the same day. Report a bug
Partnerships and press Both have their own topic on the contact form, and both reach a person rather than a queue. Get in touch
Still stuck? Write to us.
One message, one human, one reply within a day. No ticket number, no phone tree.