Delete your RentBear account
You can do it yourself, in the app or in any browser. Here are the steps, what happens to your data, and how to change your mind in the 14 days after.
Paying for Premium? Cancel it first.
We cancel a subscription you bought on the web when your account is deleted, but a renewal due in the 14 days before that is still charged, and only the store can cancel an App Store or Google Play subscription. Cancel it where you subscribed:
- On the web: Settings → Billing, then Open billing management.
- In the App Store: follow Apple's guide to cancelling.
- On Google Play: follow Google's guide to cancelling.
On the free plan? Skip this step.
Two ways to delete it
In the app
- 1 Open the You tab and tap the settings icon.
- 2 Under Account, tap Account details.
- 3 Scroll to the bottom and tap Delete account.
- 4 Tap Delete my account, then confirm with Delete account.
In a browser
- 1 Go to your account settings and sign in.
- 2 Under Danger zone, select Delete account.
- 3 Type DELETE and confirm.
Either way, we show you the date your account will be deleted before you leave the page.
What happens, and when
Straight away
- Your profile is hidden from other people.
- Details you chose to show a match are hidden again.
- You are signed out on every device.
After 14 days
- Your profile, photos and alerts are deleted.
- Messages you sent show as removed in other people's chats.
- Your matches end, and you leave any shared search. The other person keeps it.
- Your login is deleted, and a subscription you bought on the web is cancelled.
What we keep, and why
- Invoices and payment records, for seven years. Estonian accounting law requires it.
- Reports and blocks that involve you, to protect the people who made them.
- Server and security logs, for a short period.
- A record that an account was deleted, with no name or email on it.
Changed your mind?
Sign in before the deletion date and choose Keep my account. In the app it is under Account details; on the web, in Settings. Your profile is visible again straight away.
Want a copy first?
On the web, Settings → Privacy → Export my data downloads your account, profile, alerts, matches and the messages you sent as one file. Do it before you delete.
For any other request about your data, email support@rentbear.co from the address on the account. We reply within one month, as section 8 of our Privacy Policy explains. RentBear is operated by Hi Bear LLC, Estonia.
Questions about deleting
No. Uninstalling RentBear only removes it from your phone. Your account, your alerts and any subscription carry on until you delete the account with the steps on this page.
A subscription bought on the web, yes: we cancel it when your account is deleted, at the end of the 14 days. A renewal due before then is still charged, so cancel under Settings → Billing first to avoid it. An App Store or Google Play subscription is not cancelled: only the store can do that.
Yes, until the deletion date we show you. Sign in before then and choose Keep my account, under Account details in the app or in Settings on the web. Signing in on its own does not cancel the deletion.
Reset your password from the sign-in screen, then follow the steps above. If that doesn't work, email support@rentbear.co from the address on your account and we'll help you through it.